This document focuses on information related to the operation of the public websites available at dcbel.com and dcbel.com sub-domains (each, a “Site”).
Collection and use: dcbel collects information about you through our Sites in several ways. This information is used to provide users with dcbel products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
Purchase and Login Information: If you pre-order or purchase dcbel products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a dcbel account, your name, billing and shipping address and the last four digits of your credit card information can be stored by dcbel. We do not collect or store your full credit card information. Our credit card processing service provider, Stripe, will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships. If you create a dcbel account and elect to have payment card information saved, Stripe will store your payment information.
Mailing List Information: You may choose to submit your email address via a submission form located on our Site or when you sign up for a dcbel account. Your email address may be used to send you news about dcbel-related services, surveys, products or promotions. We may use one or more service providers, including to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.
Device Usage information: If you visit our Site and are logged into your dcbel account, we record the IP address you visit our Site from, and if you have a dcbel device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your dcbel device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of dcbel products and services.
Online Tracking and Your Choices:
Website Use Information: Like many websites, we and our third-party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third-party analytics tools to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.
Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit allaboutcookies.org).
Minors: Our Site does not knowingly collect or store any personal information about children under the age of 13.
Data sharing: Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of dcbel Products and services without asking you first Period. We do not rent or sell our customer lists.
With your permission: We may share personal information when we have your permission. One example of this would be if you sign up for programs offered by our partners (e.g., energy or insurance companies). If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. If you connect third-party devices and services to your dcbel Products through the Works with dcbel program, you are shown information about any proposed exchange of data. dcbel will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party services integrated with the dcbel Products, their own terms and privacy policies will govern those services.
For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems.These technicians (as well as dcbel employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-dcbel purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the dcbel community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by dcbel or its service providers in the United States and other countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
Security: dcbel takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, dcbel cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Retention: dcbel generally stores your personal information on dcbel’s servers until you delete or edit it, or for as long as you remain a dcbel customer in order to provide you with dcbel Products. In addition, dcbel may store your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws. Learn more about our data retention practices here.
INTERNATIONAL VISITORS AND DATA TRANSFERS
International Visitors: The dcbel website is hosted in the United States and is intended for United States and Canadian visitors as well as visitors from the United Kingdom, Ireland, France, Belgium, Germany, Austria, Italy, Spain and the Netherlands. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer.
Individual Rights in the European Economic Area: If you are located in the European Economic Area, you may seek confirmation regarding whether dcbel is processing personal information about you, request access to your personal information, and ask that we correct, amend or delete your personal information. In addition, you may object to dcbel’s processing of your personal information at any time. However doing so may impact your use of the dcbel Products and Services.
Applicable law may provide you with the right to request access to, (receive) port, object to or restrict processing, seek rectification or request erasure of personal information held about you by dcbel. To protect your privacy, dcbel will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.
For users in the United States and other countries outside of the European Economic Area: dcbel Inc. 355 Peel Street, suite 307, Montreal, Quebec, CANADA H3G 2C4
If you have any questions or requests about your personal data, please contact us at firstname.lastname@example.org.
Privacy Statement for dcbel Products and Services
At dcbel, we take your privacy seriously.
This Privacy Statement for dcbel Products and Services (“Privacy Statement”) describes information that dcbel Inc. and its subsidiaries and affiliates (collectively, “dcbel”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of dcbel products and services, including dcbel™, dcbel essential™, AuX™, Chorus™, Orchestrate™, Tempo™ and other products from dcbel (collectively, “dcbel Products”). In this Privacy Statement, the expression “dcbel Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Service.
- We will be transparent about the different types of information we collect and how we use them.
- We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide dcbel’s Products, and to do so only when we think they will provide you with a welcome additional service.
- We will use best-in-class data security tools to keep your data safe and protect the dcbel Products from unauthorized access.
Your Permission: Permission for data collection and processing. By using dcbel Products, you agree to allow us to collect and process information as described in this Privacy Statement.
International data transfers. Your personal information may be collected, processed and stored by dcbel or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using dcbel Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where dcbel operates.
What information does dcbel™ collect?
- Setup information you provide
- Environmental data from the dcbel dcbel™’s sensors
- Direct adjustments to the device.
- Charger and inverter usage information
- Technical information from the device
Setup information you provide: When you install the dcbel dcbel™, you’ll be asked several questions in order to help us create an initial program that will personalize your experience and be responsive to your needs and lifestyle. For example, we’ll ask for information like your home address or postal/ZIP code. This information helps us to customize your experience by, for example, retrieving weather information for your neighborhood. In addition, the dcbel dcbel™ gathers information about your house loads in order to always prioritize them over your mobility loads, unless you instruct otherwise.
Environmental data from dcbel dcbel™’s sensors: We collect data from several sensors built into dcbel™. These sensors collect data such as time of day, instantaneous and total house loads, instantaneous and total charging loads, instantaneous and total solar energy production.
Direct adjustments to the device: If you change settings like preferred time-of-use charging times on dcbel™ it records and feeds that information to the dcbel algorithms to learn your desired operating modes in different situations.
Charging and Discharging usage information and Solar Generation: Every time your system charges or discharges EV’s or generates solar power, dcbel™ records the time and duration during which your system was on in order to offer you features such as usage history and total and net generation and consumption
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the dcbel™, we record your unit’s model and serial number, software version, and technical information such as unit configuration.
Saved and Shared Content: dcbel™ enables you to determine the purpose and the means for which you save and share your data. You may save and may choose to share certain data for other parties, such as your utility to access using the Services. We will collect and store information that will allow us to save or share your data, at your instruction, through the Services.
How does my dcbel Product or account interact with third parties?
If I use dcbel™ to connect third-party products and services to dcbel, will information be shared? When you choose to connect third-party products and services through the dcbel API, you are shown details about any proposed exchange(s) of data between dcbel and the third party that is providing the product or service. dcbel or the third party will instead (or also) ask for consent to control the products that you have connected. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke it at any time.
Is information shared with or received from third parties, outside of the Chorus™ program? dcbel may share information with third parties with your permission. For example, when you enroll in a rewards program for dcbel Products offered by our partners such as your local utility you may be asked for your permission to share certain data between dcbel and our partner. dcbel requires your permission before sharing information in these circumstances. We may also receive information from our partners and other sources and combine that with the information in your dcbel account. For example, in order to offer incentive programs, we might receive information (such as which of our partners offers services where you live) to determine eligibility for these programs.
Any data that dcbel receives from third-parties will be processed and stored by dcbel and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your dcbel account or the dcbel logs.
What additional information does dcbel collect and store when a user connects a dcbel Product to the Internet or creates an account?
Wi-Fi Network Information: To connect your dcbel Product to dcbel Services, or to access your dcbel Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the dcbel Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with dcbel servers and download software updates.
Once connected to your Wi-Fi network, your dcbel Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to dcbel to provide you with the Services.
Additional Authorized Users: dcbel may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and your device, so be careful to add only those you trust.
Email Addresses: When you create a dcbel account, we collect and store your email address. From that point forward, your email address is used for communications from dcbel. In addition, dcbel may provide you with the ability to enable individuals to access your account as additional authorized users, or to invite other individuals such as friends or family to share access to your content. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. dcbel stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your name and home address. Names and addresses may be shown to others in connection with the Services. In addition, if you download the dcbel Mobile App, we may collect and store your mobile device identifiers (such as IDFA, AAID, or other device identifiers). For example, if you invite someone as an additional authorized user, he or she will be able to see your name and address.
Mobile location data: You may be asked for permission to share location data from your mobile device. If you grant this permission, the dcbel app uses standard location services built into iOS and Android. This data may be processed or combined with data from other products.
Bluetooth data: Bluetooth-enabled dcbel Products may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to use the Product.
How does dcbel use the information it collects?
We use this information to provide, develop and improve dcbel Products and services, including to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your dcbel use, and to send you other communications from dcbel.
We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active dcbel™ units in a particular area to help us decide what energy companies might be good partners.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, dcbel may process your personal information on servers that are not in your home country.
In general for purposes of applicable law (e.g., GDPR), dcbel is a controller of the information collected in connection with the Products and Services. However, in the case of “Video and audio signals and data” you are the controller of these data and dcbel is a processor.
Our legal bases for processing information
If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Statement, based on the following legal grounds:
When we’re providing a product or service
We process your data to provide and support a product or service you’ve asked for under a contract, including but not limited to delivering our Terms of Service.
When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means we process your information for things like:
- offering and improving dcbel Products and services
- developing new products and features
- understanding how people use our products and services
- performing research that improves our services for our users and benefits the public
- sending you direct marketing and other communications from dcbel
- protecting against harm to the rights, property, and safety of dcbel, our users, and the public
- detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services
- maintaining and improving the integrity of our computing systems, and protecting our users’ data security
- enforcing legal claims, including investigation of potential violations of applicable Terms of Service
When we’re complying with legal obligations
We process your data when we have a legal obligation to do so, for example, if we’re responding to a legal process or an enforceable governmental request.
With your consent We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at anytime.
In what circumstances does dcbel share my information?
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of dcbel Products and services without asking you first. Period. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information:
- With your permission: We may share personal information when we have your permission. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners (e.g., local load serving entities); if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. If you connect third-party devices and services to your dcbel Products through the dcbel API, you are shown information about any proposed exchange of data. dcbel or the third party will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party products and services integrated with the dcbel Products, their own terms and privacy policies will govern your use of those products and services.
- For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as dcbel employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-dcbel purposes.
- As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
- For legal reasons: We will share personal information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) meet any applicable law, regulation, legal process or enforceable government request; (ii) enforce dcbel policies or contracts, including investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) protect against harm to the rights, property or safety of dcbel, our users or the public as required or permitted by law.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy generation or EV charging and discharging a neighbourhood or region. This information may also be shared with other users to help them better understand their energy usage compared to others in the dcbel community, raise awareness about energy and climate issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
If you select an outside party for the purchase, installation or service of your dcbel device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a dcbel™ from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
What choices do I have and how can I delete my personal information?
dcbel generally stores your personal information on dcbel’s servers until you delete or edit it, or for as long as you remain a dcbel customer in order to provide you with dcbel Products. In addition, dcbel may store your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.
As described above, some information is processed and stored directly on the dcbel device. Personal information from dcbel devices is encrypted while it is being transmitted to dcbel.
You can delete the information on the dcbel device by resetting it to the defaults (using Reset in the Settings menu).
You can access, amend or delete your personal information from dcbel’s servers through the controls in your account. dcbel customers can also request their dcbel data by visiting dcbel.com/ca/privacy.
Individual Rights in the European Economic Area.
If you are located in the European Economic Area, you may seek confirmation regarding whether dcbel is processing personal information about you, request access to your personal information and ask that we correct, amend or delete your personal information. In addition, you may object to dcbel’s processing of your personal information at any time. However doing so may impact your use of the Products and Services.
If applicable law provides you the right to request access to, (receive) port, object to or restrict processing, seek rectification or request erasure of personal information held about you by dcbel, you may do so, as applicable, through controls in the dcbel application or by contacting dcbel. To protect your privacy, dcbel will endeavor to take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information. Learn more at dcbel.com/ca/privacy.
How does dcbel protect my personal information when it is transferred internationally?
When we transfer personal data from the European Economic Area (“EEA”) Switzerland or the United Kingdom (“UK”) to other countries, including to the United States, we use a variety of legal mechanisms to help ensure your data is appropriately protected. dcbel Inc. complies with the EU-US Privacy Shield Framework and the Swiss–US Privacy Shield Framework (the “Privacy Shield”) regarding the collection, use, sharing, and retention of personal information from the EEA, Switzerland or UK to the United States, as described in our Privacy Shield certification. dcbel adheres to the principles contained in the Privacy Shield (the “Principles”).
As part of our participation in Privacy Shield, if you have a dispute with us about our adherence to the Principles, you may refer a complaint to your local data protection authority and we will work with them to resolve your concern. (In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.) If you have a Privacy Shield-related complaint, please contact us at email@example.com
Privacy Shield participants are subject to the investigatory and enforcement powers of the US Federal Trade Commission and other authorized statutory bodies. Under certain circumstances (i.e. personal data sharing under the Onward Transfer Principle with third parties for external processing on our behalf), participants like us may be liable for the transfer of personal information from the EEA, Switzerland, or UK to third parties outside the EU. Learn more about Privacy Shield here.
We may share, as described in this Privacy Statement, information with our affiliates and subsidiaries, and third parties. We may disclose information in response to legal process and lawful requests by public authorities in the United States and other countries for the purposes of law enforcement and national security.
Only individuals aged 18 and older are permitted to act as Owners of dcbel Accounts. Authorised Users must be over the age of 16 (or equivalent minimum age in the jurisdiction where they reside) and may use the Products and Services under the supervision of a parent or legal guardian and only if they agree to be bound by these Terms on your behalf. dcbel Products and Services do not knowingly collect or store any personal information from anyone under the age of 13.
Can the Privacy Statement be changed?
Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.
How can I contact dcbel?
For users in the United States and other countries outside of the European Economic Area: dcbel Inc. 355 Peel Street, Montreal, Quebec Canada H3G 2C9
For users in the European Economic Area: dcbel (Europe) Limited
For users in the United Kingdom: dcbel UK Ltd.
If you have any questions, you may submit an inquiry to our Data Protection Office, led by our Data Protection Officer, by emailing firstname.lastname@example.org