Do you have local infrastructure for after sales support?
We partner with approved Smart Home Integration Partners. These local experts in smart home energy will provide support or maintenance for your dcbel system. …
Who is the SHIP in my area – can I call / write them now?
dcbel only connects customers with Smart Home Integration Partners (SHIPs) when their delivery date draws near. We do this in order to avoid a one-size-fits-all approach to customer service. Our SHIPs take the time to first understand what you hope to achieve, whether it be …
When will my dcbel Ara be delivered?
A few weeks prior to your planned dcbel delivery, a local SHIP will contact you to book a site visit and review your energy needs. …
How much will installation cost?
Installing a Home Energy Station is a personalized process and costs can vary as a result. When a Home Energy Station installation is set to begin, one of dcbel’s approved Smart Home Integration Partners (SHIPs) in your area will survey your home. They will take …
Who will install my dcbel unit?
All dcbel installations are performed by dcbel accredited Smart Home Installation Partners (SHIPs) who will also be able to install solar panels and any additional storage capabilities you might benefit from. A few weeks prior to your planned dcbel delivery, a local SHIP will contact …
Does dcbel install solar themselves?
We partner with approved Smart Home Integration Partners who are local experts in smart home energy. They can help you size and plan for your solar and EV charging system, as well as install solar panels, wire your home and make sure all your energy …
What is Orchestrate Energy OS?
Orchestrate Energy OS is the name of the operating system used to run dcbel Ara algorithms. It is the intelligence that allows Ara to leverage your local time-of-use (TOU) rates, factor in micro-weather forecasts to optimize your energy dispatch based on available sunlight, minimize battery …
Can pre-existing equipment be integrated with dcbel Ara?
dcbel Ara does not support custom integrations with other peripherals. It is sold as a complete solar and blackout bundle. …
Is dcbel compatible with a smart panel?
Smart panels are great for monitoring and controlling energy loads and power generation without needing a secondary subpanel or additional hardware like an Automatic Transfer Switch (ATS). There is some redundancy between these and our home load sensor, Tempo, which reduces EV charging loads if …
Does the ATS come with the installation? What about the UPS?
Your system comes with an Automatic Transfer Switch (ATS) and Uninterruptable Power Supply (UPS). …
